Last Updated: 2/19/2025
At Cyncel Cosmetics, customer satisfaction is very important to us. Please review our refund and return policy below to understand your rights when purchasing our products.
1. Returns & Refunds
- Eligibility:
- You may return eligible products within 7 days of receiving your order.
- Items must be unopened, unused, and in their original packaging.
- Defective or Incorrect Items:
- Refunds are available for defective products or if an incorrect item is received.
2. Non-Refundable Items
- Exclusions:
- Opened or used skincare products (for hygiene reasons).
- Items purchased during sales or promotional events.
3. Refund Processing
- Procedure:
- Once your return is approved, the refund will be issued to your original payment method.
- Timeline:
- Please allow 5-7 working days for the refund to be processed after approval.
4. How to Initiate a Return
- Contact Us:
- If you wish to return a product, please get in touch with our support team at [email protected].
- Provide your order number and reason for return to help us expedite the process.
5. Shipping Costs
- Return Shipping:
- In most cases, the cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
6. Contact Information
For any questions regarding refunds or returns, please contact us at:
- Email: [email protected]
- Phone: 07042340356 | 08034362471 | 08142750384
- WhatsApp: +2349110609315