Last Updated: 2/19/2025

At Cyncel Cosmetics, customer satisfaction is very important to us. Please review our refund and return policy below to understand your rights when purchasing our products.

1. Returns & Refunds

• Eligibility:
  • You may return eligible products within 7 days of receiving your order.
  • Items must be unopened, unused, and in their original packaging.
• Defective or Incorrect Items:
  • Refunds are available for defective products or if an incorrect item is received.

2. Non-Refundable Items

• Exclusions:
  • Opened or used skincare products (for hygiene reasons).
  • Items purchased during sales or promotional events.

3. Refund Processing

• Procedure:
  • Once your return is approved, the refund will be issued to your original payment method.
• Timeline:
  • Please allow 5-7 working days for the refund to be processed after approval.

4. How to Initiate a Return

• Contact Us:
  • If you wish to return a product, please get in touch with our support team at support@cyncelcosmetics.com.
  • Provide your order number and reason for return to help us expedite the process.

5. Shipping Costs

• Return Shipping:
  • In most cases, the cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

6. Contact Information

For any questions regarding refunds or returns, please contact us at:

• Email: support@cyncelcosmetics.com
• Phone: 07042340356 | 08034362471 | 08142750384
• WhatsApp: +2349110609315